Refund Policy | I-Nexus Consultants

01

Policy Overview

At I-Nexus Consultants, we are committed to delivering fast, accurate, and professional certification services. Our refund policy is built on one simple principle — you pay for work done, and work not started is always refundable.

Eligible ✅

Refund Applicable

If your application process has not yet been started by our team, you are fully eligible for a 100% refund of the amount paid.

Not Eligible ❌

No Refund

Once our team has initiated the application process on your behalf, no refund can be issued as work has commenced.

Our Commitment: We will always notify you before starting your application. If you wish to cancel, please contact us immediately after payment and before we begin processing your documents.

02

When You Are Eligible

A full refund will be issued in the following situations:

✅

Payment made but application not started — If you have paid and our team has not yet begun working on your application, you are entitled to a full refund.

✅

Duplicate payment — If you have accidentally paid twice for the same service, the duplicate amount will be fully refunded.

✅

Service not available for your case — If after review we determine we are unable to process your application, a full refund will be issued.

✅

Cancellation request within 2 hours of payment — If you contact us within 2 hours of making payment and work has not started, we will process your refund immediately.

03

When You Are Not Eligible

No refund will be issued in the following circumstances:

❌

Application process has been initiated — Once our legal team has started processing your documents, filed forms, or made submissions on your behalf, the service fee is non-refundable.

❌

Government rejection due to client error — If your application is rejected by the concerned authority due to incorrect information, incomplete documents, or misrepresentation provided by you, no refund is applicable.

❌

Change of mind after work begins — If you decide to withdraw from the service after our team has commenced work, no refund will be processed.

❌

Government fees & third-party charges — Any fees paid directly to government portals, departments, or third-party agencies are non-refundable under any circumstances.

❌

Delays caused by government processing — Delays in certification timelines due to government authorities or portal downtime are outside our control and do not qualify for a refund.

Important: "Application process initiated" means our team has taken any one of the following steps — collected your documents, assigned a case manager, filled application forms, or made any communication with the concerned department on your behalf.

04

How to Request a Refund

If you believe you are eligible for a refund, follow these steps:

1

Contact Us Immediately

Call or WhatsApp us at +91 87969 53700 or email inexusconsultants@gmail.com as soon as you decide to cancel.

2

Provide Your Details

Share your full name, registered mobile number, payment receipt or transaction ID, and reason for cancellation.

3

Verification

Our team will verify your request and confirm whether the application process has been initiated or not within 24 hours.

4

Refund Processed

If eligible, the refund will be credited to your original payment method within 5–7 working days.

05

Refund Timeline

⚡

UPI / Net Banking — Refund credited within 3–5 working days.

💳

Credit / Debit Card — Refund credited within 5–7 working days depending on your bank.

🏦

Bank Transfer / NEFT / RTGS — Refund credited within 3–5 working days after approval.

Please note that actual credit timelines may vary depending on your bank's processing schedule. I-Nexus Consultants is not responsible for any delays caused by the banking system after the refund has been initiated from our end.

Have a Refund Query?

Our team is available 24/7. Reach out to us and we will resolve your concern as quickly as possible.

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REFUND &CANCELLATIONPOLICY